A Message from Dr. Lewis:
We here at Wayside Animal Hospital are taking the Coronavirus, COVID-19 very seriously. We understand that we are the health care providers for your beloved pets, and we need to keep our doors open during this difficult time. We take this responsibility very seriously. Because of this, we wanted to share with all of you some of the things we are doing to keep ourselves and our clients protected.
We are asking that when you arrive for your appointment, you remain in your vehicle and give us a call to let us know that you have arrived. We will have a veterinary assistant come out to the car to speak with you, obtain your pet’s medical history, and bring your pet into the clinic. We ask that you remain in your car while we perform the necessary treatments for your pet. When your pet’s procedures have been completed, the veterinarian can call you from the clinic or come out to your car to discuss their findings. The front desk can then contact you for payment or when the lobby is clear of any other clients, you may come in to complete your transaction.
You will notice our staff wearing masks and maintaining a 6-foot social distance to the best of their ability. We are disinfecting and wiping down areas that are commonly touched and our staff is instituting a wash in and wash out policy between each appointment. This will also include the front desk; we are doing everything we can to limit contact between our staff and clients. Credit Card terminals will be left on the counter so the client can insert their own card and the machine will be wiped down after each transaction.
We are also requesting that any client suffering from upper respiratory symptoms not enter our office, we can always arrange a drop off and we can collect the history via the phone. Unfortunately, we will also be requesting that there be no shaking of hands when we greet each other.
We have reopened out Foothills location with modified hours and services. Currently, the office is open Monday through Thursday from 9am to 5pm and Friday 9am to 12pm for product pickup only. If you need assistance outside these hours, please contact our Jasper location.
For your convenience and safety, we also now offer several services online such as scheduling appointments, requesting medication or product refills, and much more via our MyPetWellness app.
We hope this gives you some degree of comfort knowing that we are doing everything in our power to serve our clients and our pets during this challenging time.
Dr. Lyn Lewis,